Terms of Service

Use of the Website

The content of this website is for your general information and use only. It is subject to change without notice. You agree to use the website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. Unauthorized use of this website may give rise to a claim for damages or be a criminal offense.

You may browse our store, read our educational guides on foam rolling exercises and back stretching routines, and view product pages for items like muscle massage rollers, peanut massage balls, and resistance bands without creating an account. However, placing an order, saving a wishlist, or subscribing to our newsletter requires you to provide accurate and current information. You are responsible for safeguarding your account credentials and for any activity conducted under your account.

We reserve the right to suspend or terminate access if we believe your activity is unlawful, fraudulent, or harmful to other users, our staff, or our infrastructure. This includes attempts to interfere with site security, pricing systems, or the ordering process.

Product Information and Pricing

We strive to ensure that all descriptions, images, and prices of products appearing on the website are accurate. However, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. All prices are inclusive of VAT where applicable and are in British Pounds (GBP).

Product photographs and descriptive text on our store pages — whether for a foam roller, a knee support sleeve, a back support cushion, or a yoga mat — are intended to help you compare options and make an informed choice. Minor variations in colour, texture, or dimensions may occur between batches. Measurements listed in product specifications are approximate and provided as a guide rather than a manufacturing guarantee.

We may adjust pricing, promotions, or availability at any time without prior notice. If a price change affects an order you have already placed, we will contact you before dispatch using the email address you provided at checkout.

Orders and Payment

By placing an order, you are offering to purchase a product on and subject to these terms. All orders are subject to availability and confirmation of the order price. When you place an order, you will receive an acknowledgement email; this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by email that the goods have been dispatched.

Payment is processed securely at checkout through our approved payment providers. We accept major credit and debit cards. By submitting payment, you confirm that you are authorised to use the payment method provided and that the billing information is accurate. If a payment is declined, reversed, or flagged for review, we may delay or cancel the affected order and contact you to resolve the issue.

We aim to keep the checkout process straightforward, whether you are buying a single pilates mat, a set of fitness bands, or building a larger kit of myofascial release tools. If you receive a confirmation but we are unable to fulfil part of your order, we will notify you and arrange a refund for any unavailable items.

Delivery and Returns

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'. We aim to deliver goods within the estimated timescales, but delays are occasionally inevitable due to unforeseen factors. Our returns policy allows you to return products within a specified timeframe, provided they are in their original condition. Please refer to our returns guide for full details on the process.

Orders are dispatched from our Edinburgh base on working days. Once your order is confirmed and dispatched, you will receive tracking information by email. Delivery estimates shown at checkout are based on courier availability and destination; remote or rural addresses in the UK may take longer than standard timescales.

If you wish to return an item, contact our team using the email address below. Goods should be returned unused, in their original packaging, and with any included accessories. We will guide you through the return process and confirm eligibility once the item arrives back at our warehouse.

Limitation of Liability

BodyAlign shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the website. We do not provide any medical advice, and our products are intended for fitness use only. You should consult with a professional before beginning any new exercise routine.

Our online guides and educational content — covering topics such as how to release muscle knots, stretching for beginners, and mobility tools for seniors — are provided for general information. They describe techniques and approaches that have worked for many users, but individual results vary depending on your fitness level, existing conditions, and consistency of practice.

We are not responsible for how products are used once they leave our premises. If you are unsure whether a particular item — such as a knee brace for sports or a back stretching device — is suitable for your situation, we encourage you to seek guidance from an appropriate professional before making a purchase.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Scotland. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Scotland. If any provision of these terms is held to be invalid or unenforceable by a court, the remaining provisions of these terms will remain in effect. These terms constitute the entire agreement between us regarding our service.

We may update these terms from time to time to reflect changes in our store operations, delivery processes, or legal requirements. The date shown at the top of this page indicates when the terms were last revised. Continuing to use the website after changes are posted means you accept the updated terms.